Privacy policy
Privacy policy
SONGNETIC MUSIC – PRIVACY POLICY
SONGNETIC MUSIC – PRIVACY POLICY
SONGNETIC MUSIC – PRIVACY POLICY
Your privacy is paramount to Songnetic Music Corp. This Privacy Policy describes how Songnetic Music Corp ("we," "us," or "our" “Songnetic Music) collects, uses, processes, discloses, and protects your personal information when you visit and interact with our website, platforms, and services (collectively, the "Platform"). By accessing or using our Platform, you agree to the practices described in this Privacy Policy. This policy forms an integral part of our Terms & Conditions of Service.
1. Information We Collect
We collect various types of information to provide and improve our Offerings to you, including:
A. Information You Provide Directly:
Account Information: When you register for an account, we collect information such as your name, email address, username, password, and any other details you choose to provide in your profile.
Communication Data: If you contact us directly (e.g., via email, contact forms, or support inquiries), we collect the content of your communications and your contact information.
Marketing Preferences: Information about your preferences for receiving marketing communications from us.
User Contributions: Any information, comments, or materials you submit or post on the Platform (as defined in our Terms & Conditions of Service).
B. Information Collected Automatically (Usage Data):
Device and Usage Information: We automatically collect information about your device and how you interact with our Platform. This includes your IP address, browser type, operating system, unique device identifiers, referring URLs, pages viewed, features used, date and time of access, and duration of visits.
Interaction Data: Information about your engagement with our musical and visual content, such as songs listened to, videos watched, playback duration, playlists created, and preferences expressed (e.g., likes/dislikes).
Cookies and Tracking Technologies: We use cookies, web beacons, pixels, and similar technologies to collect information about your Browse activities, personalize your experience, remember your preferences, and for analytics.
C. Information from Third Parties:
We may receive information about you from third-party services, such as social media platforms, if you choose to connect your Songnetic Music account with them or interact with our content on their platforms. This may include your public profile information from those services.
We may also receive data from analytics providers and advertising partners to help us understand user behavior and optimize our marketing efforts.
2. How We Use Your Information
We use the information we collect for various purposes, including:
A. To Provide and Maintain Our Offerings:
To operate, maintain, and provide all features of the Songnetic Music Platform.
To process your registration, manage your account, and provide customer support.
To deliver our musical compositions, visual productions, and other content to you.
To send you service-related communications, updates, and administrative messages.
B. To Improve and Personalize Your Experience:
To understand how users interact with our Platform and content, allowing us to enhance features and user interface.
To personalize content and recommendations based on your listening habits and preferences.
To develop new features, Offerings, and refine our proprietary in-house production and AI-referenced vocal technologies.
Note on AI: Our AI models are trained on Songnetic Music's proprietary datasets and content. We do not use your personal information (such as your name, email, or specific communications) to train our AI models for general music generation. Your usage data may be aggregated and anonymized to improve overall Platform functionality and personalize your experience.
C. For Communication and Marketing:
To send you promotional communications, newsletters, and updates about new releases, features, or special offers that may be of interest to you, in accordance with your marketing preferences.
To respond to your inquiries and feedback.
D. For Security and Legal Compliance:
To detect, prevent, and address technical issues, fraud, abuse, and other illegal activities.
To protect the security and integrity of our Platform, including our Songnetic AI IP.
To comply with applicable laws, regulations, legal processes, and enforceable governmental requests.
To enforce our Terms & Conditions of Service and other policies.
3. How We Share and Disclose Your Information
We may share your information with third parties in the following circumstances:
A. With Service Providers: We engage third-party companies and individuals to perform services on our behalf (e.g., hosting, analytics, payment processing, marketing, customer support). These service providers will have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
B. With Affiliates: We may share information with our corporate affiliates for purposes consistent with this Privacy Policy.
C. For Legal Reasons: We may disclose your information if required to do so by law, or in response to valid requests by public authorities (e.g., a court order or government agency). We may also disclose information to enforce our Terms & Conditions of Service, protect our rights, privacy, safety, or property, or that of our users or the public.
D. Business Transfers: In the event of a merger, acquisition, reorganization, sale of assets, or bankruptcy, your information may be transferred as part of that transaction.
E. Aggregated or Anonymized Data: We may share aggregated or anonymized information that cannot reasonably be used to identify you with third parties for various purposes, including business analysis, research, marketing, or improving our services.
4. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to track activity on our Platform and hold certain information.
Cookies: Small data files placed on your device. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device until deleted).
Web Beacons/Pixels: Small graphic files or images embedded in web pages or emails.
Purposes: These technologies help us remember your preferences, analyze trends, administer the Platform, track users’ movements around the Platform, and gather demographic information about our user base.
Your Choices: You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Platform.
5. Your Privacy Rights
Under Canadian privacy laws (including PIPEDA), you have certain rights regarding your personal information:
A. Right to Access: You have the right to request access to your personal information that we hold.
B. Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
C. Right to Withdraw Consent: You have the right to withdraw your consent to our collection, use, or disclosure of your personal information at any time, subject to legal or contractual restrictions and reasonable notice. Please note that withdrawing consent may affect your ability to use certain features or Offerings on the Platform.
D. Right to Erasure (Deletion): You may have the right to request the deletion of your personal information, subject to certain exceptions.
E. Right to Object: You may have the right to object to certain processing activities of your personal information.
F. Data Portability: Where applicable, you may have the right to receive your personal information in a structured, commonly used, and machine-readable format.
To exercise any of these rights, please contact us using the information in Section 9. We may require specific information from you to help us confirm your identity and process your request.
6. Data Security
We implement reasonable technical, administrative, and physical safeguards to protect your personal information against unauthorized access, use, modification, and disclosure. However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
7. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including for legal, accounting, or reporting requirements. When your personal information is no longer required, we will securely destroy it or anonymize it.
8. Children's Privacy
Our Platform is not intended for individuals under the age of 14. We do not knowingly collect personally identifiable information from children under this age. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from a child without verification of parental consent, we will take steps to remove that information from our servers.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at: Songnetic Music 3280 Bloor Street West, Suite 1140, 11th Floor, Centre Tower, Toronto, Ontario M8X 2X3 privacy@songnetic.com.
SONGNETIC MUSIC – PRIVACY POLICY
Your privacy is paramount to Songnetic Music Corp. This Privacy Policy describes how Songnetic Music Corp ("we," "us," or "our" “Songnetic Music) collects, uses, processes, discloses, and protects your personal information when you visit and interact with our website, platforms, and services (collectively, the "Platform"). By accessing or using our Platform, you agree to the practices described in this Privacy Policy. This policy forms an integral part of our Terms & Conditions of Service.
1. Information We Collect
We collect various types of information to provide and improve our Offerings to you, including:
A. Information You Provide Directly:
Account Information: When you register for an account, we collect information such as your name, email address, username, password, and any other details you choose to provide in your profile.
Communication Data: If you contact us directly (e.g., via email, contact forms, or support inquiries), we collect the content of your communications and your contact information.
Marketing Preferences: Information about your preferences for receiving marketing communications from us.
User Contributions: Any information, comments, or materials you submit or post on the Platform (as defined in our Terms & Conditions of Service).
B. Information Collected Automatically (Usage Data):
Device and Usage Information: We automatically collect information about your device and how you interact with our Platform. This includes your IP address, browser type, operating system, unique device identifiers, referring URLs, pages viewed, features used, date and time of access, and duration of visits.
Interaction Data: Information about your engagement with our musical and visual content, such as songs listened to, videos watched, playback duration, playlists created, and preferences expressed (e.g., likes/dislikes).
Cookies and Tracking Technologies: We use cookies, web beacons, pixels, and similar technologies to collect information about your Browse activities, personalize your experience, remember your preferences, and for analytics.
C. Information from Third Parties:
We may receive information about you from third-party services, such as social media platforms, if you choose to connect your Songnetic Music account with them or interact with our content on their platforms. This may include your public profile information from those services.
We may also receive data from analytics providers and advertising partners to help us understand user behavior and optimize our marketing efforts.
2. How We Use Your Information
We use the information we collect for various purposes, including:
A. To Provide and Maintain Our Offerings:
To operate, maintain, and provide all features of the Songnetic Music Platform.
To process your registration, manage your account, and provide customer support.
To deliver our musical compositions, visual productions, and other content to you.
To send you service-related communications, updates, and administrative messages.
B. To Improve and Personalize Your Experience:
To understand how users interact with our Platform and content, allowing us to enhance features and user interface.
To personalize content and recommendations based on your listening habits and preferences.
To develop new features, Offerings, and refine our proprietary in-house production and AI-referenced vocal technologies.
Note on AI: Our AI models are trained on Songnetic Music's proprietary datasets and content. We do not use your personal information (such as your name, email, or specific communications) to train our AI models for general music generation. Your usage data may be aggregated and anonymized to improve overall Platform functionality and personalize your experience.
C. For Communication and Marketing:
To send you promotional communications, newsletters, and updates about new releases, features, or special offers that may be of interest to you, in accordance with your marketing preferences.
To respond to your inquiries and feedback.
D. For Security and Legal Compliance:
To detect, prevent, and address technical issues, fraud, abuse, and other illegal activities.
To protect the security and integrity of our Platform, including our Songnetic AI IP.
To comply with applicable laws, regulations, legal processes, and enforceable governmental requests.
To enforce our Terms & Conditions of Service and other policies.
3. How We Share and Disclose Your Information
We may share your information with third parties in the following circumstances:
A. With Service Providers: We engage third-party companies and individuals to perform services on our behalf (e.g., hosting, analytics, payment processing, marketing, customer support). These service providers will have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
B. With Affiliates: We may share information with our corporate affiliates for purposes consistent with this Privacy Policy.
C. For Legal Reasons: We may disclose your information if required to do so by law, or in response to valid requests by public authorities (e.g., a court order or government agency). We may also disclose information to enforce our Terms & Conditions of Service, protect our rights, privacy, safety, or property, or that of our users or the public.
D. Business Transfers: In the event of a merger, acquisition, reorganization, sale of assets, or bankruptcy, your information may be transferred as part of that transaction.
E. Aggregated or Anonymized Data: We may share aggregated or anonymized information that cannot reasonably be used to identify you with third parties for various purposes, including business analysis, research, marketing, or improving our services.
4. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to track activity on our Platform and hold certain information.
Cookies: Small data files placed on your device. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device until deleted).
Web Beacons/Pixels: Small graphic files or images embedded in web pages or emails.
Purposes: These technologies help us remember your preferences, analyze trends, administer the Platform, track users’ movements around the Platform, and gather demographic information about our user base.
Your Choices: You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Platform.
5. Your Privacy Rights
Under Canadian privacy laws (including PIPEDA), you have certain rights regarding your personal information:
A. Right to Access: You have the right to request access to your personal information that we hold.
B. Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
C. Right to Withdraw Consent: You have the right to withdraw your consent to our collection, use, or disclosure of your personal information at any time, subject to legal or contractual restrictions and reasonable notice. Please note that withdrawing consent may affect your ability to use certain features or Offerings on the Platform.
D. Right to Erasure (Deletion): You may have the right to request the deletion of your personal information, subject to certain exceptions.
E. Right to Object: You may have the right to object to certain processing activities of your personal information.
F. Data Portability: Where applicable, you may have the right to receive your personal information in a structured, commonly used, and machine-readable format.
To exercise any of these rights, please contact us using the information in Section 9. We may require specific information from you to help us confirm your identity and process your request.
6. Data Security
We implement reasonable technical, administrative, and physical safeguards to protect your personal information against unauthorized access, use, modification, and disclosure. However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
7. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including for legal, accounting, or reporting requirements. When your personal information is no longer required, we will securely destroy it or anonymize it.
8. Children's Privacy
Our Platform is not intended for individuals under the age of 14. We do not knowingly collect personally identifiable information from children under this age. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from a child without verification of parental consent, we will take steps to remove that information from our servers.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at: Songnetic Music 3280 Bloor Street West, Suite 1140, 11th Floor, Centre Tower, Toronto, Ontario M8X 2X3 privacy@songnetic.com.